Shipping policy
UK Delivery
All UK orders for UK above the value of £30.00 receive FREE delivery !
UK deliveries are dispatched by Royal Mail - typically delivery can be expected within 2 to 5 working days of placing an order.
Please note: Our parcels are not sent on a fully tracked service unless the value of the shipment exceeds £100. To enable our designated couriers to successfully deliver your parcel a signature on delivery may be required. If you are not available to sign for your goods please specify an alternative delivery address (e.g. work) during the checkout process. Parcels sent via Guaranteed Next Day / Saturday / before 9am Delivery will require a signature.
Further Delivery Information
Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability).
During the Christmas and New Year period it might take longer to dispatch your order (up to 7 working days).
In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.
If a parcel is deemed lost we will not be able to offer a replacement until 10 - 25 working days after the shipping date depending on the country posted to, subject to customers completing a non-receipt form. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement. Any goods not received within the above timescales must be reported to Botanics To Skin in writing 25 working days from the date of dispatch.
In the instance where tracking information shows a parcel has been delivered, however the customer claims it has not been received, Botanics To Skin must be notified in writing within 10 working days from the couriers delivery date. Please note we cannot accept responsibility after this time frame due to courier regulations regarding the compensation for lost parcels.
Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises.
The products you order will be delivered to the delivery address you give when you placed your order, however, if you are a new customer placing an order for the first time we reserve the right to post only to the billing address provided should this differ from the delivery address.
Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify us immediately.
