Please see our comprehensive returns information below, should you need to return an item(s) for any reason.
FAQ - Can I return an item?
We understand that on occasion you may need to return an item. Due to the nature of the products we sell, items cannot always be returned. Please see the below information on whether you can return an item (this does not effect your statutory rights).
You cannot return an item if…
- The product has been opened.
- The product has been used.
- The goods are non-returnable for hygiene reasons.
You can return an item if…
- It has not been opened or used.
- It is in perfect resalable condition.
- It is returned to us within 14 days of receipt of the order.
To return an item(s),
Please send to : Science To Skin Ltd (Botanics To Skin is part of Science To Skin Ltd)
Lea Wood Cottage, The Crimps, Ellesmere, Shropshire UK SY12 0NB
Standard Returns Terms and Information
If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place or packaging damaged), then it will not be eligible for a return, refund or exchange.
If an item(s) is returned to us and it has been used / opened / is not in a resalable condition, the customer will be contacted and informed. The customer can then determine whether they would wish for us to dispose of the item(s) or whether they wish, at their own cost, to have the item(s) returned to them. No refund will be given for items returned that are not in a resalable condition.
Returns postage is at your own cost and risk. We would recommend that you return your items via a tracked delivery service. Please clearly state on the returns form the reason for return and whether you require a refund or exchange. Please put a contact number on your returns form should you require an exchange. We will not be liable for any packages that are not received by us.
Any delivery charges paid for on an initial order are not eligible for a refund.
Once a refund has been issued you will receive a confirmation email detailing the amount that has been refunded, and the item(s) that we have received back.